FAQ: Sally Face: Strange Nightmares
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I pre-commited/was an early bird backer/backed at $150 or more , but I don’t see those bonus items. Where are they?

One of the first questions of the survey should tell you what bonus items were added to your cart. If you think you’re missing something please message us at https://maestromedia.com/pages/contactus.

Last updated: May 15, 2023 12:40

I backed in the first 48 hours, how do I get my free Dark Glitter Pony figure?

If you pledged for $40 or more within the first 48 hours of the campaign and maintained a pledge of $40 or more throughout the campaign, the Dark Glitter Pony is added to your add-ons. If you’re missing something, please message us at https://maestromedia.com/pages/contactus.

Last updated: May 15, 2023 12:41

How do I back two of a certain tier?

Available tiers are available for purchase in the add-ons section of Backerkit. Please make your selection and add those items to your cart now!

Last updated: May 15, 2023 12:42

How much do I save backing a tier versus just grabbing add-ons in Backerkit?

Some tiers can be up to 35% cheaper than the sum of their parts in add-ons! Each tier comes with a discount of some kind so it is best not to wait to grab your games and merch! Additionally, every item comes with a discount through Backerkit/Kickstarter when compared to retail so now is the best price you will get!

Last updated: February 28, 2023 01:16

What if I don’t have the money to back now?

That’s okay! We appreciate your early support regardless and we will open pre-orders in Backerkit later this year after the Kickstarter ends. That being said, each tier and add-on will be more expensive when compared to Kickstarter prices so back now at the tier you can afford (including the $1 CREEPER tier), so you get access to the Kickstarter exclusive pledge manager with Kickstarter pricing! Backerkit, the pledge manager, also allows you to move up from one tier to another, so if you back at a lower tier now, you can bump up to a higher tier later. You’ll be charged two smaller amounts this way, once at the end of the Kickstarter and once in Backerkit.

Last updated: February 28, 2023 01:16

I want to sleeve my cards. What size card sleeves should I get?

The cards are standard playing card size so Card sleeves of 2.5” x 3.5” or 63.5mm x 88mm fit our cards well.

Last updated: February 28, 2023 01:16

What is Backerkit?

Backerkit is a pledge manager. It will open 6-8 weeks after the Kickstarter ends. You will receive an email from Backerkit when it opens, and we will send an update when the emails start going out. Backerkit will allow you to purchase add-ons, enter your address, and pay for shipping/VAT and any add-ons.

Last updated: February 28, 2023 01:16

I read that EU VAT is not included in the price, is that correct?

In compliance with current EU and UK laws, VAT must be charged after the campaign closes, so we have estimated these costs by country as best as possible based on the total price of the order. European countries outside of the EU will not be charged VAT and may have costs due upon delivery. We have done everything possible to keep these extra costs low, and want to make sure there are no surprises.

Last updated: February 28, 2023 01:16

Why are shipping costs so variable?

Our shipping estimates are provided to us by our numerous fulfillment hubs across the world. We do not make money on the shipping costs and are focused on being transparent so there are no surprises in the Backerkit.

Last updated: February 28, 2023 01:16

I plan on moving before the game ships, can I update my address once Kickstarter or Backerkit closes?

Yes, you’ll enter your address in Backerkit, keep the email with your unique Backerkit link and you’ll be able to re-enter and change your address and other options at any point until we lock addresses. We’ll send updates as that date approaches.

Last updated: February 28, 2023 01:16

I need to change my pledge level, how do I do this?

Click “Manage My Pledge,” and then “Edit Pledge.” This will let you change your tier as needed. It will also let you add bonus support if you’d like to put money toward add-ons or shipping.

Last updated: February 28, 2023 01:16

I want to add money in Kickstarter for Add-ons in Backerkit, how do I do this?

Once you select your pledge level, you can add money in the Bonus Support section for the amount of the add-on you want. By doing this, you are helping the community unlock more stretch goals! You can also “Update Pledge” if you’ve already pledged and add bonus support there.

Last updated: February 28, 2023 01:16

Can I use ICloud Private Relay (Apple Relay) to back?

If you use Apple Relay to back, you will not receive your Backerkit email when the time comes to enter your shipping info and grab add-ons in our pledge manager. We recommend not using Apple Relay. If you do back using an Apple Relay, please wait until we send an update about the Backerkit emails going out and then contact us at https://maestromedia.com/pages/contactus and provide us with a different email so we may change it and send you your Backerkit login invite.

Last updated: February 28, 2023 01:16

Will you answer my message in Private Message?

We’re sorry! We receive a TON of questions - we will try to answer them as quickly as possible, but there are more being asked than we can keep up with. This is an extremely active and helpful community, your question can be answered in minutes by asking the COMMENTS section as opposed to days or longer as a private message.

Last updated: February 28, 2023 01:16

Will Stretch Goals be included in Add-ons in Backerkit?

Yes, the same stretch goals that are unlocked for the box in the tier itself will be included in the Add-on in Backerkit.

Last updated: February 28, 2023 01:16

I might want to change my tier level after the Kickstarter ends, can I?

Backerkit allows you to swap to another available tier. When you click the link in the email, you’ll be brought to a welcome page. There is a small hyperlink that says “Switch My Pledge.” You’ll be able to switch tiers there and pay the difference in Backerkit.

When will I be charged?

Once the Kickstarter ends and we have successfully funded, your card will be charged for the amount you pledged!

Last updated: February 28, 2023 01:16

When will my items ship?

Our current shipping estimate is June 2024. That being said, timelines can be fluid. While we intend to ship June 2024, we will be highly communicative throughout the manufacturing and shipping process for the game. If our shipping estimate changes at any time throughout these processes we will notify you via a Kickstarter update. If you back a tier that includes the Strange Boxes Subscription, that subscription is estimated to ship once per quarter starting in June 2023. Please note that only the Strange Boxes Subscription will ship at that time, the game and any other items will still ship in June 2024 (estimate).

Last updated: February 28, 2023 01:16

Have you created any other games on Kickstarter?

We have! Just a year and a half ago, we paired with Edmund McMillen to Kickstart the 6th most popular board game Kickstarter of all time and the 17th most popular Kickstarter (at the time)! The Binding of Isaac Four Souls: Requiem was an expansion to the original Four Souls Kickstarter we paired with Edmund McMillen on in 2018. We paired with Edmund McMillen again for another seven-figure Kickstarter project back in 2020 with the Tapeworm Kickstarter! And we partnered with Alex Clark and Zach Craley on the whimsical and ridiculous Sugar Heist in 2020!

Last updated: February 28, 2023 01:16

Will I owe anything on delivery?

Due to the wide variety of costs, taxes, duties, and other fees charged by each country we are unable to charge for these fees upfront except in the US, EU, and UK. If you live outside of these areas you may have fees due upon delivery of the game.

Last updated: May 15, 2023 12:43

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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