Pre-order Sally Face: Strange Nightmares

North and South America Fulfillment is 99% Complete! International Fulfillment Still On Track for February!
7 days ago – Wed, Jan 29, 2025 at 11:16:18 AM

Hello Friends,

North and South American Fulfillment

Great news everyone! We are 99% complete for our North and South American orders! The couple dozen remaining orders will be looked at one by one to see what is holding them up, but everything has gone smoothly for our US fulfillment partner!

International Fulfillment

For our friends across the various ponds (Europe, Asia, Oceania, and Africa), we are still on pace for everything to start fulfilling next month. As of yesterday, everything has cleared customs and should reach our UK warehouse in the next week or so!

FAQs

 Now for some Frequently Asked Questions:

I ordered outside of the USA and I was charged for duties and taxes. Why?

All of our shipments outside of the US in North and South America are duties and taxes unpaid so you will indeed need to pay the tax man above arrival!

As for our friends in Europe, your items will be shipped out Duties and Taxes Pre-Paid!

I didn't get the tattoos in my freebie pack. Why?

For those who missed it, the temporary tattoos unfortunately had to be cut from the freebie pack due to time constraints. If this is the first you've heard of this, our manufacturer was having difficulties with the tattoos for a variety of reasons, and at the end of the day we did not want to push this campaign's fulfillment anymore so we cut it loose and went full speed ahead!

Something arrived in my pledge damaged, Help!

Well, that's more of a statement than a question but we've got you covered anyway! For any inquiries about damaged or missing items, please reach out via our Contact Us page here: https://maestromedia.com/pages/contactus

Please be patient with us. We are currently working through an influx of tickets but we will get yours addressed as soon as we can!

I live across one of the ponds, can I still change my address?

The benefit of later fulfillment is more time to correct your address! This is one of the final calls, so please, if you are an international backer, take the time to confirm that your address is correct. If it isn't, let us know and we will get it fixed for you!

I have a question different from the ones above!

Again a statement but don't worry hypothetical person. If you reach out via Kickstarter DMs, the comment section, or our Contact Us page can help you out!

That's all for now! Thank you to everyone for being patient as we send out hundreds of packages a day. We are incredibly excited for everyone to get their hands on the game we worked so hard on. Please enjoy and if you need anything else from us you know where to reach us!

Until next time,

~The Maestro Team

Everything is officially in the States! International Soon to Follow. Let's Talk Shipping!
21 days ago – Wed, Jan 15, 2025 at 12:03:50 PM

Hello Friends!

US Timeline

Great news everyone! Everything is officially at our US warehouse and they have received all inventory into their system! This means we will start fulfillment imminently in North and South America!

California Fires and How They Impact Our Fulfillment

While this is great news for most, we are fully aware of the unfortunate fires in LA. Our team has been affected firsthand as one of our team members lost their home and we know it is not easy for anyone affected. Our thoughts and prayers go out to anyone impacted by these fires and we wish nothing but the best for all involved. A special thank you to all those putting their lives on the line to fight these fires. You inspire us all and are the backbone of our nation in these trying times.

All that to say, we get it. If anyone needs to change their delivery address or needs their order held while they focus on sorting out more important aspects of their lives, we completely understand. Please reach out to us if we can help in any way during these tough times.

As a result of the fires, we plan to fulfill Californian orders last in our US cycle to give the post office time to figure out the logistics. This also gives those affected the time to come to this page when they are ready to worry about more minor things.

International Timeline

As for our fans from the other five continents, things aren't much farther behind. Some items have already arrived at our partner GamesQuest's warehouse in the UK! The rest should soon follow in the coming weeks. We aim to start fulfilling orders outside of North and South America next month! 

So Shipping is Starting? How Often Will You Update Us?

Great question person we made up in our head! 

This is our first update of the month and we plan to start posting updates at least every 2 weeks throughout the project's fulfillment. Outside of those communications, we will of course be active in the comments, KS DMs, and our Contact Us page to help everyone get things sorted as needed!

That's all for now, but we are excited for everyone to start inbox-watching for that tracking email soon! 

Until next time,

~The Maestro Team

Boats Are on the Move and Goods Are Arriving! What Does That Mean For Next Steps?
about 2 months ago – Mon, Dec 16, 2024 at 08:44:09 AM

Hello Friends,

Welcome to the December 2024 update! As the title of the update implies, things are heating up and we will see things arrive at our warehouses soon. Woohoo!

Games Have Landed in the US!

Things are on boats and are moving along well! In fact, the board games already left the docks and will officially be arriving at the warehouse this week!

Following behind the games is the merchandise. Their current ETA to the US fulfillment center is the final week of December. From there, shipping will begin for North and South America in January!

Things are on Their Way to Our International Hubs!

On a similar note, things are also on their way to the international hubs! Given the complexity of international shipping, getting everything where it needs to be and prepping the orders for international transit, international orders are going to take a bit more time. Due to this, orders going to anywhere outside of North and South America will begin to ship in February.

The good news is that no matter where your order is coming from, it should get out of the door of our fulfillment centers quickly once we start shipping. Our fulfillment partners have plenty of capacity to fulfill on their ends. We're simply measuring twice and cutting once in preparation for import and export. That brings us to our final point of this update...

Backerkit Will Lock in the New Year!

It's happening!!!! We will be locking all things Backerkit, most notably addresses, on January 6th. After that point, any changes to addresses or order contents will need to be addressed on a case-by-case basis and won't be guaranteed. Please be mindful of this deadline and try your hardest to have our survey wrapped up in a neat little bow before it.

If you have any questions, we will be available via KS DMs, the campaign's comment section, and our Contact Us page! Get hype for the new year and happy holidays everyone!!

Until next time,

~The Maestro Team

Timeline Update (Sorry for the wait everyone!)
3 months ago – Mon, Nov 04, 2024 at 07:20:08 AM

Hello Friends,

It’s been a little while, and we’ve been hard at work behind the scenes to bring you an update on Strange Nightmares! Welcome to the November 2024 edition.

First, let’s talk about the journey of this game. We’ve poured two years of meticulous effort into crafting an experience that we’re incredibly proud of. Every detail, from the gameplay mechanics to the quality of each component, has been polished to ensure it meets our highest standards. Our goal has always been to deliver not just a game but an exceptional experience that’s truly worth the wait.

To give you the latest timeline:

Manufacturing Begins: Done!
Manufacturing Finishes: Next week!
Everything Arrives: January 2025
Shipping Begins: January 2025

While we aimed to have these shipped out before the holidays, some necessary steps in production took longer than expected. We’ve explored every option to expedite delivery, including air-freighting and separate shipments, both at considerable costs to us. However, with peak holiday traffic and port congestion, even those measures wouldn’t guarantee delivery in time for the season. Rather than risking delays and splitting shipments, we’re opting to ship everything together in early January to ensure seamless and timely fulfillment.

We genuinely apologize for this final delay. As a token of our commitment, we’re excited to share photos of some completed merchandise to showcase the quality we’ve achieved. We hope these snapshots highlight why we believe this game is worth the wait.

Thank you for your incredible patience and support. As always, we’re here in the comments to answer questions, and we’ll keep you updated every step of the way.

Warm regards,

~The Maestro Team

Timeline, Sally Face at Gencon, and a Super Cool Merch Video from Steve!
6 months ago – Mon, Aug 19, 2024 at 06:45:29 AM

Hello Friends,

Welcome to the August 2024 Strange Nightmares Update! Lots to show off this time around!

Timeline

No major timeline updates in terms of fulfillment this time around thankfully. We are working to expedite the shipping end of things to stick to our last timeline update and ensure we get things heading out the door in time for the holidays. We are still on track for November of this year, it is just looking closer to late November now instead of the mid-November we were hoping for.

The minorly updated timeline is as follows:

Manufacturing begins: Done!
Manufacturing completes: October 2024
Games arrive: November 2024
Shipping begins: Late November 2024

Perfection takes time, but we are rounding the corner as we march ever forward to fulfill 3 months from now :)

Sal and Pals went to Gen Con!!

We brought our pre-production copies to Gen Con and had them available to play for everyone who stopped by! We saw plenty of Sal Cosplays (and one Larry cosplay that absolutely killed it) at the booth. It is always absolutely incredible to see the passion from everyone for Sally Face the video game, and the board game was no exception as everyone who played had an amazing time :)

Below are some of our best shots capturing the game board, pieces, cards, etc so you can get a look at how things look!

Looking forward to the next Gen Con when everyone can share stories with us of them playing at home and going through some of the mysteries we didn't show at the booth!

Super Awesome Cool Merch Video from Steve!!!!

For everyone who doesn't follow Steve on Instagram (you totally should if you love Sally Face), you may have missed this totally wicked video that shows all of our completely approved and finalized merchandise (headphones users beware of a terrifying jumpscare!)

https://www.instagram.com/p/C-ae-gXBK-Z/?hl=en

Not very relevant to this update, but the preview image for the video that is saved in our Google Drive features a very wide Todd that we want to share with you all.

That's all for August's update! Looking forward to an action-packed 3 months as we continue our journey through the home stretch of this Kickstarter!

Until next time,

~The Maestro Team